*ARE YOU DIFFICULT?*
We're all difficult at some point of our life, when you have this understanding, you'll be able to relate well with people. You need to understand their composition to be able to relate with them.
We often see difficult people as;
=> People who cause other people irritation, upset other people, cause anxiety and stress.
=> Someone exhibiting negative behavior with most people most of the times.
=> We say they are negative and often don't care about others Buh themselves, we say they are passive and aggressive.
*SIX TYPES OF PEOPLE YOU THINK ARE DIFFICULT PEOPLE*
=> THE KNOW IT ALL
=> THE PASSIVE
=> THE DICTATORS
=> THE “YES” PEOPLE
=> THE “NO” PEOPLE
=> THE GRIPERS.
Whenever you're in conflict with someone, there's one factor that can make the difference between damaging your relationship and deepening it... That factor is *ATTITUDE*
*THE DICTATOR*
=> Explosive
=> Easily raise their voices
=> Bossy
They bully and intimidate, they are constantly demanding and brutally critical.
They want their way and will do anything to get it.
HOW TO HANDLE THEM
=> Don't shout back him/her, it's not your call.
=> Speak directly, but calmly to them. Present facts to him/her. (Don't lie)
=> Don't meet them on their terms.
=> Say something like “I really want to hear everything you have to say about the matter”.
=> Lead them on the direction you want the conversation to flow.
*MEET MRS GARBAGE COLLECTOR*
THE GARBAGE COLLECTORS
=> Talk about instead of talking to
=> They sometimes present facts in a discouraging way.
=> The garbage collector is often engaged in tale bearing or slandering.
HOW TO HANDLE THEM
=> Check with others about what is said.
=> Ask for Names
=> Avoid talking about and start talking to.
=> Require accountability if you can't get a name.
=> Narrow their statements from their most likely exaggeration.
*MEET MASTER SNIPER*
Snipers are the people who hide in the back of rooms, meetings or in groups making sarcastic comments, always sniping, taking shots at you, constantly nit-picking.
The sniper would rarely stand up and say anything.
HOW TO HANDLE THEM
=> Say something like “Excuse me, did you say something? Something to share with us?”
=> Call them out and the sniping will end.
*MEET THE USER*
=> The user demands a great deal of time and attention from others while bringing very little effort to the table themselves.
=> The “user” often uses guilt to get others to act on his/her needs.
=> Takes no responsibility.
HOW TO HANDLE THEM
=> Set limits, Establish your own boundaries for providing assistance.
=> Require responsibility. Don't do all the work for them.
=> Control your definition of an emergency.
FINALLY,
*PINPOINTING YOUR TRIGGERS AND MASTERING IT*
=> What are the things you would not like people to do you?
=> Have you ever done such to somebody?
=> What would you do if such is done to you?
Once you start looking at things from your own point of view, you will get angry with everyone around you.
Learn to see things from other people's point of view that way you can reconcile fast.
We're all difficult at some point of our life, when you have this understanding, you'll be able to relate well with people. You need to understand their composition to be able to relate with them.
We often see difficult people as;
=> People who cause other people irritation, upset other people, cause anxiety and stress.
=> Someone exhibiting negative behavior with most people most of the times.
=> We say they are negative and often don't care about others Buh themselves, we say they are passive and aggressive.
*SIX TYPES OF PEOPLE YOU THINK ARE DIFFICULT PEOPLE*
=> THE KNOW IT ALL
=> THE PASSIVE
=> THE DICTATORS
=> THE “YES” PEOPLE
=> THE “NO” PEOPLE
=> THE GRIPERS.
Whenever you're in conflict with someone, there's one factor that can make the difference between damaging your relationship and deepening it... That factor is *ATTITUDE*
*THE DICTATOR*
=> Explosive
=> Easily raise their voices
=> Bossy
They bully and intimidate, they are constantly demanding and brutally critical.
They want their way and will do anything to get it.
HOW TO HANDLE THEM
=> Don't shout back him/her, it's not your call.
=> Speak directly, but calmly to them. Present facts to him/her. (Don't lie)
=> Don't meet them on their terms.
=> Say something like “I really want to hear everything you have to say about the matter”.
=> Lead them on the direction you want the conversation to flow.
*MEET MRS GARBAGE COLLECTOR*
THE GARBAGE COLLECTORS
=> Talk about instead of talking to
=> They sometimes present facts in a discouraging way.
=> The garbage collector is often engaged in tale bearing or slandering.
HOW TO HANDLE THEM
=> Check with others about what is said.
=> Ask for Names
=> Avoid talking about and start talking to.
=> Require accountability if you can't get a name.
=> Narrow their statements from their most likely exaggeration.
*MEET MASTER SNIPER*
Snipers are the people who hide in the back of rooms, meetings or in groups making sarcastic comments, always sniping, taking shots at you, constantly nit-picking.
The sniper would rarely stand up and say anything.
HOW TO HANDLE THEM
=> Say something like “Excuse me, did you say something? Something to share with us?”
=> Call them out and the sniping will end.
*MEET THE USER*
=> The user demands a great deal of time and attention from others while bringing very little effort to the table themselves.
=> The “user” often uses guilt to get others to act on his/her needs.
=> Takes no responsibility.
HOW TO HANDLE THEM
=> Set limits, Establish your own boundaries for providing assistance.
=> Require responsibility. Don't do all the work for them.
=> Control your definition of an emergency.
FINALLY,
*PINPOINTING YOUR TRIGGERS AND MASTERING IT*
=> What are the things you would not like people to do you?
=> Have you ever done such to somebody?
=> What would you do if such is done to you?
Once you start looking at things from your own point of view, you will get angry with everyone around you.
Learn to see things from other people's point of view that way you can reconcile fast.
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